FAQs


How much does a primary school meal cost?

The cost of a school meal starts from £2.40 per day or £12.00 per week. Please check your child's account for the exact price.

How do I place an order on-line?

The deadline for online orders is currently Wednesday at 11.59pm for the following Monday. As a registered parent you will receive an email on a regular basis to remind you that the deadline is approaching if you have opted in to receive our emails. We also have a handy How to Order guide (please see downloads).

I have missed the deadline. What can I do?

If you miss the deadline call us on 01536 201203 before 11am on Thursday and we will help you if we can. Unfortunately, it is unlikely that we can accept any late orders after this time.

My child was absent from school today can I have a school meal refund?

Unfortunately we cannot accept a meal cancellation on the day as preparations and deliveries begin very early in the morning. Cancellations can be accepted up until midnight the day before the meal is due to be taken, please telephone our office on 01536 201203. Alternatively, you may email us before midnight on [email protected] with the relevant information.

My child is a fussy eater how do you cope with this?

The school’s lunchtime staff are very observant and they will let you know if your child is not eating properly. We are sensitive to the needs of your child and they will not be forced to eat anything they don’t like. However, we always put every item of the menu on their plate even if it’s only a tiny amount, in order to encourage them to try.

Can you cater for children with food allergies?

Yes, we can cater for children with most allergies. Please call us on 01536 201203 or send us an email on [email protected] and we will try to help you.

I cannot make a successful payment by card - what can I do?

Please check all details are accurate as our system is very sensitive - if you still have difficulties then contact our office on 01536 201203.

What is a Universal Infant Free School Meal?

From September 2014 all children in Reception, Year 1 and Year 2 will be entitled to free school meals as part of the Government Universal Infant Free School Meal scheme (UIFSM).

Get in Touch

For more information, please call us on 01536 201203 or send us a message below.

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